FAQ

Answers to common questions can be found below. If you need further assistance, please use the Contact Form.

For Publishers


How does it work?
How do I change my plan?
How do I know where my user’s comments are being displayed?
What is a private network?
Can I switch from a regular tier to a private network?
Who owns comments?
Do we need to deliver all our content to you?
What happens if my traffic spikes and I go over my limit?
How do I cancel my account?
Can I get a refund?
Can I alter the interface?
If I delete a comment, can I be sure it is gone from the entire system?
Can I delete comments made by my users? system?
What is a GroupTag?
Can I recommend Group Tags to my users?
Can I use ReadSocial with other 3RD party systems like Wordpress?
Can I build my own interface on top of ReadSocial?

For Readers


Who owns my comments?
How do I get my reading system to integrate this?
How do I delete comments?
How do I delete my account?
Does ReadSocial censor content?
I’m not seeing comments I KNOW are on a paragraph. What could be the problem?
How do I know what GroupTags are available?
What is ReadSocial
Can I make private comments?
How does it work?
Can I change my account name?
Can I get my comments out of the system and download them?
Can I change my email?
Can I merge accounts?

Publisher Answers



How Does ReadSocial Work?

We’ve built ReadSocial to be easy to integrate, so you can easily add social features to the content you publish. With ReadSocial you can add commentary to any paragraph of content you have on the web or inside an iPad app. Just 1. sign up, 2. pick a tier, and 3. come back to the site to grab your API authentication code. There are instructions on how to integrate it with your website or iPad app on the API page.



Can I change my plan?

Visit Account and select “Change Plan." When you change plans we automatically pro-rate your account according to where you are in your billing cycle. If you’re considering a private network see Can I switch from a regular tier to a private network?below.



How do I know where my user’s comments are being displayed?

ReadSocial is an open system where comments are attached to paragraphs of text. Any system displaying that paragraph has the ability to pull in comments. All comments are constrained to a group, using a #GroupTag. The default group tag is #ReadSocial, but all users can create their own GroupTags.



What is a private network?

A private network does not pull in comments from other systems, even if someone uses a #GroupTag that exists openly elsewhere. In a private network, comments can not be pulled in from other systems or exported out to other systems.



Can I switch from a regular tier to a private network?

Nope. Well, you can sign up for a new account (or delete your current data), but Private Networks are a different beast. We cannot shuttle your comments and users over to a Private network or vice versa.



Who owns all these comments?

Users. They give ReadSocial and its partners a non-exclusive, perpetual right to display, alter or delete (in the case of a violation of the terms of use) this content after it has been added into the ReadSocial system. If a user said it, that user owns it, and we do our best to preserve the integrity of comments and responses.



Do we need to deliver all our content to you?

Not at all. You keep your content on your own site. Just integrate a few lines of code as documented on the API page and you’e good to go.



What happens if my traffic spikes and I go over my limit?

No worries. We’ll let you know and you can choose to upgrade your account or suspend it for a while.



How do I cancel my account?

Just go to Account > Settings and look for the delete option.



Can I get a refund?

Nope. But if you’re having a problem with your account, as soon as possible so we can fix things.



Can I alter the interface?

Sure. It’s an API, so build away. We ask that you follow a few simple rules: keep ads out of it, watch your load time, and use your own branding.



If I delete a comment, can I be sure it is gone from the entire system?

No. This is the Internet! Networks cache things - that’s the nature of the beast. However, we’ll do our best to remove that content from circulation. Twitter and Google are our models here - if you say it, be prepared for someone to see it.



Can I delete comments made by my users?

Publishers can delete comments made through their content, but not content pulled in from other networks. We recommend that content NOT be deleted, but we also realize spam can be a big problem on these internets, and we need to allow for that. When something is deleted, it is replaced by “Comment Removed." However, anyone can flag something, and if something is flagged enough, it may be deleted by the ReadSocial team.



What is a GroupTag?

A Group Tag is a way to organize people around a particular topic. A GroupTag can be the name of a real-life group ex. #MrAaronsEnglishClass3A or #Marissasbookclub, a topical subject matter #SherlockHolmesFans or #ArabSpring or an individual or object, ex #Obama or #Cornchips. Every comment is attached to a GroupTag when it’s created. Only other people reading with that particular GroupTag overlaid on top of their content will see that comment. Currently there is no search index for GroupTags, so feel free to make up a group tag and tell your friends - the world doesn’t necessarily need to know who’s in your group. GroupTags are not case sensetive.



Can I recommend Group Tags to my users?

Certainly. We always recommend a default, either #ReadSocial or something topical to your network. Individuals (for example, teachers) can always add a GroupTag to group student comments, for example, and the reading system can create a GroupTag based on the ISBN of the book the user is reading, or the name of the network.



Can I use ReadSocial with other 3RD party systems like Wordpress?

Absolutely. Some of these services don’t like you posting code into the page, though. We can’t guarantee anything, but give us some feedback if it’s something you’re trying to do and we’ll see what we can do to support it. We offer all accounts a 30 day trial (but no refunds), so you’ll have a chance to play around with it.



Can I build my own interface on top of ReadSocial?

Sure. It’s an API after all, and we’d love to see what you come up with (you can always let us know what you’ve built using the [Contact Form], from time to time we announce those things on our blog. We offer the UI plugins to make things simple, but you know your content best, so build away!

Reader Answers



Who owns my comments?

You do - if you said it, you own it, and we do our best to preserve the integrity of comments and responses. When you post it to the system, you give ReadSocial and its partners a non-exclusive, perpetual right to display, alter or delete (in the case of a violation of the terms of use) this content after it has been posted.



How do I get my reading system to integrate this?

Just send your reading system a link to [ReadSocial.net]. They can easily sign up for an account and add the features into a reading system or website.



How do I delete comments?

You can always delete comments and responses at [ReadSocial.net]. Remember though - if you delete comments that have responses, those responses will disappear as well.



How do I delete my account?

You can delete your account by going to [Account] -[Settings] and look for the delete option.



Does ReadSocial censor content?

Nope. We’re equal-opportunity as far as content is concerned. But the people that own the content - our publishering partners - can manage comments made on their system. Comments can also be flagged as spam, offensive, etc by users.



I’m not seeing comments I KNOW are on a paragraph. What could be the problem?

You might not be reading with the right GroupTag. Those comments only show up if you’ve got the correct overlay. If you’re not sure which GroupTag you made your comments on, you can always go to [ReadSocial.net] to review your comments and their respective GroupTags.



How do I know what GroupTags are available?

There is always a default GroupTag for every reading experience. Reading systems also have the option of providing recommended tags. If you don’t see a GroupTag you like, create one!



What is ReadSocial

ReadSocial helps people connect across reading systems. If the website or reading application you’re using has integrated ReadSocial, you’ll be able to select text and leave a comment in the book. When your friends come through the book they’ll see it, right next to that paragraph - and they can respond with a comment, link or image. You shouldn’t have to have the same kind of device - any system with ReadSocial installed will be able to display those comments on a book. Moreover, if you’d like to get a group of friends together, create your own #GroupTag to post your comments to. Only people with that #GroupTag overlay selected will see those comments show up as they read through paragraphs.



Can I make private comments?

ReadSocial is a networked, web-based tool, and as politicans and teenagers alike have found out, anything you post online is never truely private. That said, we don’t currently offer search for your #GroupTags, so usually only the people you tell about it will be able to read using that overlay. If you want to make private note comments, most systems allow for that. ReadSocial is for sharing.



How does it work?

Just select some text, choose ReadSocial from the context menu, and post your comment. All comments are created under the default GroupTag #ReadSocial, but some reading systems will also be making recommendations for groups based on the title or subject matter of what you’re reading. You can also just create your own, however, and we #Encourage you to do so!



Can I change my account name?

Sure, unless someone else is already using that name in the system.



Can I make private comments?

No - ReadSocial is a public system.



Can I get my comments out of the system and download them?

Yep. You can get your comments on the [ReadSocial.net] site.



Can I change my email?

Yes, as long as someone else isn’t using that other email address.



Can I merge accounts?

Not at this time, but we’ll keep it in mind.